POLICIES AT OUR RESORT IN RIO GRANDE, PR:

Accepted Currency: USD

Check-In Time: Starting from 4:00PM

Check-Out Time: 11:00AM

Children's Policy: There is no charge for children under the age of 17 when sharing same room with parents.

Deposit: Deposit is not required for individual reservations upon making reservations unless specifically stated prior. During Special Event Periods, to reserve certain offers or over blackout dates, full prepayment might be charged at time of booking, no cancel, no changes allowed. Minimum night requirements may also apply. Resort fee: The Resort Fee is 18.5% and is subject to tax, which is currently 11%.

Resort fee provides for:

  • Wi-Fi in Guestrooms, Restaurants, Public and Recreational Areas
  • Free Access and Use of Fitness Center
  • In-Room Puerto Rican Coffee and Tea Presentation
  • Newspapers in Restaurants and Lobby
  • Luggage Storage for Early Arrivals or Late Departures
  • Access to the Business Center
  • Use of Computers for Printing Boarding Passes
  • Recreational Amenities, Activities and Table Games
  • 2 Complimentary Bottled Waters In Room with Daily Replenishment
  • Day Use of Tennis Courts
  • Toll Free and Local Phone Calls
  • Daily Live Music Entertainment
  • Beach & Pool Towels, Lounge Chairs and Umbrellas
  • Beach Attendant Service
  • $20 Casino Match Play Coupon
  • 10% Discount on Spa Facials and Body Treatments
  • Use of Golf Course Driving Range, Chipping and Putting Green
  • Discounted Rounds of Golf after 3PM
  • 15% Discounts on Golf Clubs Rentals
  • Children up to Five (5) Years of Age and Under Eat Free
  • Internal Resort Shuttle Transportation
  • Use of Safes in Guest Rooms

Guarantee: A valid credit card is required during check-in process. A credit hold of $100 per room per day, plus room rate, taxes and resort fee will be processed for incidentals. Credit holds are released after account is paid in full and you have checked out. Credit hold releases are handled by your credit card company and the time frame varies.

Rollaways: Available upon request for an additional $20.00 per night plus tax per rollaway.

Microwaves: The use of microwaves in the rooms is not permitted.

Guest Room Reservation Limit: A maximum of 9 rooms per night for individual reservations. For groups requiring 10 rooms or more per night, please contact our group sales department at 787-888-6282.

Parking: Daily self-parking fee of $15.00 plus tax. Daily valet parking fee of $20.00 per car plus tax.

Pet Policy: The Wyndham Grand Rio Mar Beach Resort will allow dogs to accompany guests in their guest rooms, in accordance with local health codes. A non-refundable deposit of $50 is required upon reservation. Weight limit of 25 pounds.

Smoking and Vaping Policy: The Wyndham Grand Rio Mar Beach Resort is a smoke-free and vaping-free property as prohibited by law.

Pool rules: Food and drinks are not permitted inside the pools. No coolers or food from outside establishments is permitted. The Quiet pool is designed for a relaxation zone. No noise, speakers and inflatable raft is allowed.

Dress attire required in the resort lobby area: Cover-ups on top of swimsuits and flip-flops, sandals or tennis.

Airport transportation: Round trip shuttle service is provided to our guests through GSI. Click here to make your transportation reservation online.

Cancellation Policies

Standard – Individual cancellations must be made 72 Hours prior to 4pm day of arrival to avoid one night charge plus tax.

Special Events – Blackout dates include but are not limited to New Year’s Eve, President’s Weekend, Easter, Memorial Day Weekend, Independence Day Weekend, Labor Day Weekend, Thanksgiving Weekend and Christmas.

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