Travel Notice

Health and Safety Destination Certification Badges

Due to the recent Government of Puerto Rico Executive Orders, in order to check in to our hotel, all arriving guests, including children of all ages, will be required to present negative results of a molecular COVID-19 test sampled within 72 hours of your arrival date on the island. If you have already been in Puerto Rico for 14 days (including residents of Puerto Rico who have not traveled within the last 14 days), you will not be required to present a COVID-19 molecular result but must show evidence from your airline evidencing your arrival 14 days prior to check-in at the hotel if you traveled recently to Puerto Rico or have recently returned.

Failure to comply with the testing or proof of arrival requirements will result in the cancellation of your reservation and denial of entry to the hotel. Any deposits or prepayments will be refunded.

In addition, beginning January 8th, 2021 through February 7th, 2021, use of hotel amenities is restricted including:

  • A curfew is in place from 11 pm to 5 am.
  • Face masks are required at all times with the exception when accessing the beach and pools.
  • Restaurant indoor seating is limited to 30% capacity and outdoor dining spaces may operate at full capacity, so long as distancing requirements are observed.
  • Beach access is open daily and complimentary beach chairs and umbrellas are available only for hotel guests. 
  • The Rio Mar Casino is open daily from 9 am to 10 pm limited to 30% of capacity.
  • The swimming pools are open daily and limited to 30% of capacity from 8 am - 8 pm and a reservation is required.
  • The golf courses and tennis courts remain open daily for play.
  • Mandara Spa is open daily and reservation is required.


Please note that the Executive Orders or relevant rules may change with little or no advance notice. We will endeavor to communicate any relevant changes to our guests as soon as possible.

Please feel free to email us at or call us at 787-888-6000 and ask for the manager on duty if you have any questions regarding this matter. We look forward to welcoming you to the resort while maintaining and following all health and travel advisories required by Puerto Rico's Executive Orders.

Please reference the documents below for assistance with understanding the steps being taken to address COVID-19 and what to expect during your stay.

Health Guidelines Learn About Count On Us