Travel Notice

Health and Safety Destination Certification Badges

Due to the recent Government of Puerto Rico Executive Orders, in order to check in to our hotel, all arriving guests, including children of all ages, will be required to present negative results of a molecular COVID-19 test sampled within 72 hours of your arrival date on the island. If you have already been in Puerto Rico for 14 days (including residents of Puerto Rico who have not traveled within the last 14 days), you will not be required to present a COVID-19 molecular result but must show evidence from your airline evidencing your arrival 14 days prior to check-in at the hotel if you traveled recently to Puerto Rico or have recently returned.

Failure to comply with the testing or proof of arrival requirements will result in the cancellation of your reservation and denial of entry to the hotel. Any deposits or prepayments will be refunded.

In addition, beginning November 16th through December 11th, 2020, use of hotel amenities is restricted including:

  • A curfew is in place from 10 p.m. to 5 a.m.
  • Face masks are required at all times with the exception when accessing the beach and pools. 
  • Restaurant indoor and outdoor seating is limited to 30% capacity.
  • Beach access is open only for exercising or water sports
  • The Rio Mar Casino is open from 9 am-9 pm limited to 30% of capacity.
  • The swimming pool is open and limited to 30% of capacity from 8 am - 8 pm at the Margaritaville pool with limited access and a reservation is required. 
  • The golf courses and tennis courts remain open for play.
  • Mandara Spa is open and reservation is required.


Please note that the Executive Orders or relevant rules may change with little or no advance notice. We will endeavor to communicate any relevant changes to our guests as soon as possible.

Please feel free to email us at or call us at 787-888-6000 and ask for the manager on duty if you have any questions regarding this matter. We look forward to welcoming you to the resort while maintaining and following all health and travel advisories required by Puerto Rico's Executive Orders.

Please reference the documents below for assistance with understanding the steps being taken to address COVID-19 and what to expect during your stay.

Health Guidelines Learn About Count On Us